Effective Date: [Insert Date]

Overview

Thank you for visiting ishaquariumhobby.com. We appreciate your presence on our website. We value your confidence in our products and services. Our Refund Policy provides detailed information on our guidelines for refunds and returns. It is important to carefully review this policy in order to fully grasp our procedures.

Refund Eligibility

• Non-Perishable Products: Refunds for non-perishable products are available within [insert number] days of the purchase date. In order to qualify for a refund, it is necessary for the product to remain unused, be in its original packaging, and maintain the same condition as it was when initially received.
• Perishable Products: Refunds are not available for perishable products such as live fish and aquatic plants, given their nature. Nevertheless, we are committed to ensuring your satisfaction by offering replacements or store credit for any perishable products that may arrive damaged or fail to meet your order’s specifications.

Procedure for Receiving a Refund

• Initiating a Refund Request: If you need to request a refund for eligible products, kindly reach out to our customer support team at [insert contact information] within the specified time frame. Please provide the necessary order details, such as the order number and the reason for your refund request.
• Refund Processing: We will carefully assess your refund request and provide a response within [insert number] business days. Once your request is approved, we will proceed with the refund and return the funds to your original payment method. Please allow [insert number] business days for the refund to be processed and appear in your account. The exact timing may vary depending on the policies of your payment provider.

Items that cannot be refunded

Please note that the following items are non-refundable:

• Shipping Charges: Our policy states that shipping charges are non-refundable, unless there was an error on our part during the shipping process.
• Custom or Special Orders: Refunds are only available for damaged or defective products upon arrival. Please note that specially ordered or customised items are not eligible for refunds.

Products that are Damaged or Defective

If you encounter any issues with your product, please reach out to us within [insert number] days of receiving it. We are committed to ensuring your satisfaction and will gladly assist you with a replacement or store credit for any damaged or defective product.

Updates to this Refund Policy

Updates may be made to this Refund Policy. Updates will be shared on this page along with the revised effective date.

Get in touch with us

If you have any inquiries or issues regarding this Refund Policy, please feel free to reach out to us at [insert contact information].